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Returns & Refunds Policy

Last updated: July 01, 2026

At Materia Market Place, we aim to ensure seamless commercial procurement. Because orders placed through our platform involve direct B2B vendor fulfillment, return and refund conditions are designed to protect both buyers and suppliers.

1. Eligibility for Returns

Commercial buyers on Materia Market Place may submit return requests under the following conditions:

  • Damaged or Defective Items: Products arrived physically damaged, broken, or non-functional due to transit or manufacturing faults.
  • Incorrect Orders: Items received do not match the order invoice, specifications, or model agreed upon with the vendor.
  • Quantity Shortages: Bulk shipments that contain missing units compared to the official bill of lading/packing list.

2. Return Window & Claims Period

To qualify for resolution, buyers must inspect delivered shipments and log formal claims within 7 business days of delivery receipt. Delayed claims after this timeframe are evaluated at the individual vendor's discretion.

3. How to Submit a Return Claim

1

Document Issue

Take clear photos/videos of damaged goods or discrepancies alongside outer packaging labels.

2

Contact Support

Submit your claim details and invoice number via our Contact Form.

3

Vendor Review

The merchant reviews evidence to issue replacement dispatch or issue approved credit refunds.

4. Refund Options & Processing Times

Once a return request or damage report is verified and accepted by the vendor:

  • Replacement Shipment: The supplier dispatches replacement inventory at no extra freight charge to the buyer.
  • Credit Refund: Approved financial adjustments or refunds are processed back to the original corporate payment method within 5 to 10 business days.

5. Non-Returnable Items

Unless explicitly agreed upon prior to invoice settlement, the following items are non-returnable:

  • Customized, white-labeled, or custom-fabricated products produced specifically for your procurement contract.
  • Clearance, liquidation, or final-sale bulk lots marked as non-refundable prior to checkout.
  • Items modified, altered, or installed post-delivery by the buyer.

6. Freight and Return Shipping Costs

If the return is due to vendor error, incorrect item dispatch, or factory defect, the supplier covers all return freight charges. For voluntary returns or exchange requests outside defect guarantees, return transit and logistics costs remain the responsibility of the buyer.

7. Escalations & Support

If you encounter disputes regarding supplier return resolutions, please reach out directly to the Materia Market Place support desk for platform mediation via our Contact Page.